How fast can I expect a response to my query?


The support hours of the DARIAH-DE Helpdesk are from Monday to Friday between 9 am and 5 pm (except public holidays in Baden-Wuerttemberg). We will try to answer you within 24 hours.

In 2016, our average response time was 8 hours and 44 minutes (based on our support times) for over 1,000 submitted queries .

We are glad that you are using the DARIAH-DE infrastructure and are pleased to support you.